Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shrishayamtextile@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shrishayamtextile@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shrishayamtextile@gmail.com.

RETURN & EXCHANGE POLICY

1. Color and Description Disclaimer

There could be minor variations in color as that of the actual product, due to the nature of the fabric dyes. Different resolutions, video card, monitors, operating systems and Internet browser as well, could also cause such variations. Colors of the garments could reflect different shades under different lights. 10% variations in the color will be considered as normal. Before ordering the product, please keep in mind, those embroidered and sequins item includes the fact that these shiny embellishments can come off. We are at your service and it is our endeavor to provide you best Sarees, Salwar Kameez, Lehengas and Ethnic Men's wear which are in fashion. It is a privilege for having you as our customer!

2. Damaged and Defective goods received :

• A complaint will be accepted within 48 hours of receiving the goods.
• Complaint has to be made over email as "Complaint" for {Order number} along with the {Product code}
• A picture will be needed of the damaged part has for assurance through email.
• Our team will review it within 1 business day and provides you with these solutions

a) Replace defective good immediately for freeb) Provides a credit note.c) Refund full amount immediately

3. Product being not liked

• A complaint has to be made within 48 hours while receiving the goods.
• Condition 1 : If you have made customization on apparels, such as, Men,s Suit Pent, Kurta Pajama, Sherwani, Indo Western, Jodhpuri suit, Blazzer, any men's wear, it cannot be considered as not liking the product. NO RETURNS will be acceptable in such case.
• Condition 2 : If there is no customization, we accept return at your cost. Return will to be accepted on cost i.e. shipping charges will be borne by you. Once we received the product, you will be refunded full money or you can ask for credit note which can be used on any purchase in future.

4. Product customized but fitting not perfect

• A complaint has to be made within 48 hours while receiving the goods.
• Condition 1 : Wrong measurement from your end. In this case, you can send the goods back on your cost and we will try to re-fit the product to correct measurement. This is done for Free. A reshipping charge will be applicable in such case ranging from 10USD to 30USD for international orders and 200-300rs for India orders.
• Condition 2 : Stitching not as per your requirement. In this case, you can send the goods back. When we receive them, we will analyze/cross-check. If we find it stitched not as per the measurements, we will re-fit the product. The shipping cost could be refunded back on your credit card or you can take a credit note which can be used for purchase in the future.

Caution

For all reasons other than mentioned above we accept return & exchanges. Return has to be made on your cost i.e. shipping charges has to be borne by you(the buyer). Once the product is received by us you will be refunded full money or you can ask for credit note which can be used on any purchase in future.

We do not provide the Return Shipping Labels. All the return shipping Charges and labels have to be borne by the buyer in the cases except that we have mentioned above.

Most of the returns are made due to size issues, but our stringent quality never leaves space for size issue. If we provide you some other sized product, rather than what you have ordered, we will offer you the prepaid shipping label happily to return the product.

The product will be returned back to you within 3 working days from the delivery date.

If customers want to cancel the order, consider canceling it within 24 hours of placing the order.

If the error occurs from our end, we will refund you money instantly.

If you return the product, and while analyzing/cross-checking it, if it found to be good, then:

• a) We will not refund the money back
• b) You will have to pay an additional 15USD as return shipment Pre-paid Label Cost
• c) We will try to alter the product to fit your size at free of cost but to re-ship after alteration you will have to pay 10USD more as new shipping cost.

Refunds

Every Refund will be governed by the Return & Exchange policy.

Refund amount is actually mutually agreed settlement for issues which occur in any order.

Refund Amount will not exceed the value of the product of which refund is being discussed.